Inbound Service offer the customer a variety of services. That not only helps the client generate more business but also helps take an otherwise tedious load off his shoulders. Inbound services includes Order taking, Customer Care Service, Help Desks.
Most organizations today prefer outsourcing their back office work, as it is a time consuming and costly process which requires a large, well-paid pool of professionals, to take care of jobs like, Data Capture and Data Entry, Billing, Salaries, Taxes, Payments, Stationery and many other sundry tasks.
Outbound Call Centers are involved with processes that sell either a particular product or a number of products. They are usually dependent on their teams of telemarketers to get the product message across to the prospective customer, in order to get him/her interested enough to purchase on the spot. Outbound servives includes Tele Marketing, Lead Generation Appointment Setting, Market Research, Soft Sales.
The front office consists of the sales personnel and corporate finance employees in a financial services company; these people generate most of the revenue for the firm. A financial services company is logically broken up into three parts: the front office includes sales personnel and corporate finance, the middle office manages risk and corporate strategy, and the back office provides administrative, technical and support services.